TIARA: The essence of a results-only work environment
Stephen Bounds — Sat, 12/10/2013 - 10:41
There is increasing recognition that an employee's performance is rarely determined by how many hours they spend at their desk. While there is a separate discussion on whether it is useful to focus on individual performance at all versus creating a high performing team (the short answer is: it depend), in either case the measures required are similar.
Moving to this type of environment, variously referred to as an activity-based workplace (ABW) or a results-only work environment (ROWE) can be summarised in the TIARA principles:
- Transparent: The results required of an individual or team should be documented and to the maximum extent possible, public.
- Integrated: Peers should have visibility of the work being accomplished by individuals, even if they are operating at a remote location or from home.
- Aligned: There should be a clearly-defined link or series of links from the activities being completed and the strategic objectives of an organisation.
- Responsible: During planning, employees must be given the opportunity to accept responsibility for their workload as reasonable, and if not, to suggest a compromise level of accomplishment.
- Agile: Planning and review cycles must be short and consistent to ensure that assignments remain relevant and of maximum value.
If you are serious about managing based on results rather than attendance, these principles are essential. They align incentives while empowering your employees to achieve sustainable patterns of results which are of value to the organisation.
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