Better emails
Stephen Bounds — Thu, 14/04/2011 - 08:34
Ironically, this HBR post about writing emails that people want to read rambles a bit. But there's some gems in here:
- Keep it short.
- Delete unnecessary content such as old message threads.
- No long paragraphs (my rule of thumb is 6 lines max on a typical screen).
- No fancy formatting, EXCEPT to
- Emphasize the important bits!
- Use pull-quotes (ie put a copy of the important bit in the body of your reply).
- Less is more.
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The personal blog of Stephen Bounds, Director & Principal consultant at knowquestion. Promoting discussion of information management, knowledge management and best practice organisational techniques.
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