Knowledge Management

The Excellence Theory in PR and its relevance to KM

In 2006 James Grunig wrote a lengthy, somewhat self-congratulatory, but compelling summary of his and others' work in researching strategic public relations over four decades, resulting in what is known as the Excellence study.

The resulting article, Furnishing the edifice: Ongoing research on public relations as a strategic management function, is well worth a read. From a Knowledge Management perspective there were some very interesting echoes in some of his conclusions:

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

The Three Laws of Employment

Isaac Asimov, the legendary science-fiction author, famously invented the Three Laws of Robotics: a hierarchy of three rules which governed the behaviour of the robots in his stories:

  1. A robot may not injure a human being or, through inaction, allow a human being to come to harm.
  2. A robot must obey the orders given to it by human beings, except where such orders would conflict with the First Law.
  3. A robot must protect its own existence as long as such protection does not conflict with the First or Second Law.

Asimov's laws served a narrative purpose: he needed to move his stories beyond the "Frankenstein" trope of robots turning on their master which was prevalent at the time. By ensuring that robots would always serve the best interests of their human masters (albeit as determined by the robots themselves), the impact of robots on society could be explored without worrying about their destructive capabilities.

[Have we considered the implications of the three Laws of Employment?]

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Are staff costs or investments?

Do you agree or disagree with this tweet? ("They" refers to an organisation's staff.)


(Hat tip: Henry Blodget)

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

KM is dead ... long live Knowledge Management!

David Griffiths has noted that Knowledge Management is no longer one of the 25 most popular management tools as measured by Bain & Co's biannual Management Tools and Trends survey. In a post titled "Is KM relevant anymore?", David writes:

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Impersonal trust in organisations

I wrote this brief on impersonal trust in organizations up last year, but somehow forgot to write about it here. I can't take credit for the material, it's based on a doctoral dissertion by Mika Vanhala. However, I've never seen a better treatment on trust and I thought it deserved broader exposure:

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

The difference between trust and authority

For many years, the doctor-patient relationship was simple: they would make a diagnosis, tell you what should be done, and it was expected that you would passively comply (there's a good chap/lass). And why not? After all: they were the experts. What could a layman contribute to solving a problem when the learned doctors had done 10+ years of intensive study to become qualified?

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

knowquestion "Empowering Business" workshops - Early Bird registrations close this week

It's not too late to get a discounted Early Bird registration for the knowquestion workshops.

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

4 Disciplines for Online Discussions

In a recent exchange on the SIKM Leaders discussion board, Kate Pugh wrote a wonderful short piece on treating online discussions as "a team sport, where the goal is collective insight". You should read the whole piece, but this is my favourite part:

The four discussion disciplines are:

  1. Integrity (using your true voice and asking questions that are crisp and engaging)
Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Classes of knowledge

It's always dangerous to try and classify "knowledge", a notoriously slippery and difficult concept. But if we treat knowledge as an enabler of purposeful action, it becomes easier to think about where and how knowledge becomes relevant.

[Read on to learn about foundational, situational, and cultural knowledge]

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Using Scrum to manage teams

As buzzwords like "agility" and "resilience" gain currency, there is increased interest in Scrum as a general business management tool. However, there is some skepticism since Scrum has historically been mainly used in aid of software development.

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.