Records Management

Using RecordPoint to make SharePoint records-compliant

Undoubtedly, one of Microsoft's biggest successes of the past 10 years has been Microsoft SharePoint.

After a couple of stuttering early releases, SharePoint 2003 became a useful and viable choice for organisations that were heavily reliant on Microsoft Office documents (ie just about everyone), due to its ability to provide flexible, end-user customisation of sites and seamless opening and saving of documents in Office (no more download -> edit -> upload cycles!).

Strategically it's been brilliant, because it has become a natural extension of using Office for people who don't like receiving documents in their inbox like Strategic-Plan-v12.1+JC comments.docx. Microsoft's also incorporated SharePoint integration into many of their products including Dynamics CRM, and even made SharePoint the underlying platform of a few (Project Server, Forefront Identity Manager).

But that typical Microsoft ease of installation was always countered by recordkeepers who would say (with perhaps a tinge of relief) that "it wasn't records compliant". And this was true, unless you locked down most of the features that made SharePoint a platform people wanted to use in the first place! So in many organisations, SharePoint lives side by side with an "official" recordkeeping platform like TRIM or Objective.

[Why RecordPoint fills the gap...]

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Why the idea of complex systems matters

The difference between complex systems and ordinary systems is that complex systems are fundamentally indeterministic. A while ago, Joe Firestone explained why to me using our current understanding of quantum mechanics. Paraphrasing, the key point was that:

complex systems are deterministic on a multiverse level, but indeterministic from the point of view of any single universe.

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Everything old is new again: the 7 models of selling things

Over at Club Troppo, Ken Parish tentatively flagged the question of micropayments for access to online information (and specifically, news) and promptly got shot down for his troubles.
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However, he did make me consider that the nature of most successful online business models are not some "brand new sales model". Rather, they lean on the oldest principles of commerce in existence.

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Defining the difference between IM and KM

UPDATE Nov 2015: If you are interested in an ongoing conversation about Knowledge Management and how to apply it, please check out our newly launched online magazine RealKM!

Also known as: the debate that just won't die. Nick Milton writes:

If, as many people claim, Knowledge Management is "getting the right information to the right people at the right time" then what on earth do they think Information Management is?

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Facets of Information Management

Patrick Lambe, responding to a great post by Jed Cawthorne, makes the point that:

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Rethinking collaboration

This is a presentation that I did for the Ark Group seminar "Strategic Email Management" back in March 2007. The presentation deliberately steers away from any mention of specific Web 2.0 applications (eg no Facebook or Twitter). However, I think it's still pretty relevant today as a useful intro on how an organisation can change its mindset around email.

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.