Content Management

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Maximising utility of content stores

On actKM, Richard Vines recently posed a question on how we can maximise the value of ICT investments in content/metadata management systems. All too often systems are implemented without a view to their eventual decommissioning or integration with other systems. This inevitably leads to expensive, error-prone and disruptive data synchronisation and/or migration projects down the track (and often not as far away as people imagine).

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Better emails

Ironically, this HBR post about writing emails that people want to read rambles a bit. But there's some gems in here:

  • Keep it short.
  • Delete unnecessary content such as old message threads.
  • No long paragraphs (my rule of thumb is 6 lines max on a typical screen).
  • No fancy formatting, EXCEPT to
  • Emphasize the important bits!
  • Use pull-quotes (ie put a copy of the important bit in the body of your reply).
  • Less is more.
Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Facets of Information Management

Patrick Lambe, responding to a great post by Jed Cawthorne, makes the point that:

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Rethinking collaboration

This is a presentation that I did for the Ark Group seminar "Strategic Email Management" back in March 2007. The presentation deliberately steers away from any mention of specific Web 2.0 applications (eg no Facebook or Twitter). However, I think it's still pretty relevant today as a useful intro on how an organisation can change its mindset around email.

Did you know...

Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.