Taxonomy Management

Augmentation system or service system?

As a generalisation, computer applications involving user interaction are either intended to augment human intelligence and activity, or to be a service that delivers a pre-determined capability for people. By analogy, it's the difference between an exoskeleton and a car.

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Information Awareness Month: Can we make forms smarter?

During May a.k.a Information Awareness Month 2013, I hope you enjoy this series of reflections on the current state of Information Management

As anyone who has ever had to deal with a government department or large corporation knows, a large proportion of requests need to be initiated by filling out a form. These can be paper, paper-analogue (ie PDF) or online forms.

The logic of having forms seems impeccable: By making it clear what the organisation needs to know upfront to complete the request, the need for back-and-forth correspondence can be eliminated, leading to more efficient service.

However forms have an unfortunate side-effect. The time taken by people to fill out and submit information is "free" from the perspective of the organisation receiving the forms. Therefore, there is a strong incentive to push as much effort as possible on to the submitter.

[Read on to see how forms create inefficiency]

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Our expertise in complex systems analysis, combined with a deep understanding of technology and modern, agile management and leadership techniques makes knowquestion uniquely positioned to find strategic solutions to your tough problems. Contact us today.

Facets of Information Management

Patrick Lambe, responding to a great post by Jed Cawthorne, makes the point that:

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